Terms and Conditions for Hidden Door Gallery

Last Updated: December 4^th, 2024

Welcome to Hidden Door Gallery. These Terms and Conditions govern your use of our website, www.hiddendoorgallery.com, and any purchases made through our Site. By accessing or using our Site, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.

Use of the Site

You agree to use our Site only for lawful purposes and in accordance with these Terms and Conditions. Prohibited activities include:

• Violating any applicable local, provincial, national, or international laws or regulations.
• Engaging in conduct that could harm or interfere with the Site’s operation or security.
• Attempting unauthorized access to the Site, systems, or data.

Products and Orders

• 2.1 Product Descriptions

We strive to provide accurate descriptions and photographs of our products, including the condition of artwork and relevant specifications. However, due to the nature of reselling second-hand artwork, slight variations or imperfections may occur. We do not guarantee that all descriptions, images, or content are error-free or completely accurate.

• 2.2 Orders and Payment

When placing an order, you agree to provide accurate payment and shipping information.

• Accepted Payment Methods: Major credit cards and other secure payment methods processed through trusted third-party gateways.
• Currency: All payments are processed in Canadian Dollars (CAD) unless stated otherwise.

Payment Security: We use SSL (Secure Socket Layer) encryption to protect sensitive payment information. For details on how we handle your personal data, please review our Privacy Policy.

• 2.3 Order Confirmation and Cancellations

Once an order is placed, you will receive a confirmation email. This does not constitute final acceptance of your order. We reserve the right to cancel or refuse orders for the following reasons:

• Errors in product or pricing information.
• Suspicion of fraudulent or unauthorized activity.
• Out-of-stock or discontinued items.

If your order is canceled, you will be notified, and a full refund will be issued.

Shipping and Delivery

We ship to both Canada and the United States. Shipping rates and delivery times vary based on location and the size of the artwork.

• 3.1 Shipping Costs

Shipping costs are calculated at checkout based on destination and artwork dimensions. Please note that any additional customs fees, duties, or taxes imposed by your local government are your responsibility.

• 3.2 Delivery Times

Delivery estimates are provided during checkout. However, delays may occur due to factors beyond our control, including customs processing or carrier issues. Hidden Door Gallery is not liable for delivery delays caused by third-party carriers.

• 3.3 Risk of Loss

All products are shipped via third-party carriers. Once an item is handed over to the carrier, the risk of loss or damage transfers to the buyer.

Returns and Refunds

Our return policy is as follows:

• 4.1 Return Eligibility

• Returns are accepted within 14 days of delivery for a full refund or exchange.
• The item must be in its original condition and packaging.

• 4.2 Damaged or Misrepresented Items

If an item arrives damaged or does not match the description on our Site:

• Contact us within 7 days of delivery with clear photographs of the item and packaging.
• Refunds or replacements will be issued at our discretion.

For details on the return process, refer to our Return Policy.

Intellectual Property

All content on the Site, including text, images, logos, and designs, is the property of Hidden Door Gallery or its licensors and is protected under copyright and intellectual property laws. You may not reproduce, distribute, or use any content from the Site without express written permission.

Limitation of Liability

To the fullest extent permitted by law:

• Hidden Door Gallery and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
• Our total liability for any claim related to a purchase will not exceed the amount paid for the product.

Privacy

Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our Site, you consent to the practices outlined in the Privacy Policy.

Compliance with Canadian and U.S. Laws

• 8.1 Canadian Law

As a Canada-based business, we comply with PIPEDA and BC PIPA, ensuring the protection of your personal data.

• 8.2 U.S. Law and CCPA

For U.S. customers, we comply with the California Consumer Privacy Act (CCPA) and other applicable privacy laws. For details on your rights as a California resident, refer to our Privacy Policy.

Governing Law

These Terms and Conditions are governed by the laws of British Columbia, Canada. For U.S. residents, these terms also comply with applicable U.S. laws. Any disputes will be resolved under the jurisdiction of British Columbia courts.

Changes to the Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will take effect immediately upon posting. Please review this page periodically for updates.

Contact Us

If you have any questions about these Terms and Conditions, please reach out:

Hidden Door Gallery
Email: [email protected]

Phone: 604-314-7674