Privacy Policy

Privacy Policy for Hidden Door Gallery

Last Updated: December 4th, 2024

At Hidden Door Gallery, we are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.hiddendoorgallery.com. This policy complies with applicable privacy laws in Canada, including PIPEDA and BC PIPA, as well as U.S. privacy laws, including the California Consumer Privacy Act (CCPA) for customers residing in California and other U.S. states.

Information We Collect

1.1 Personal Information

When you make a purchase or interact with our Site, we may collect the following personal information:

  • Contact Details: Name, email address, phone number, billing, and shipping address.
  • Payment Information: Credit card numbers or other payment methods (securely processed by third-party providers).
  • Order Details: Products purchased, shipping details, and related preferences.

1.2 Device Information

When you browse our Site, we collect certain information about your device to enhance user experience and security:

  • IP address, web browser type, and time zone.
  • Information about how you interact with our Site, including pages viewed, products browsed, and search terms used.

1.3 Cookies and Tracking Technologies

We use cookies to improve your browsing experience, remember preferences, and analyze site usage. You can manage your cookie preferences in your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders, including payment and shipping.
  • To communicate with you regarding your purchase, promotions, or customer support.
  • To screen orders for fraud or security concerns.
  • To comply with legal and regulatory requirements.
  • To improve our website, services, and offerings based on your preferences.

Device information is used to ensure our website is optimized and functions properly across various devices.

Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share it with trusted third parties to facilitate our services:

  • Payment Processors: To securely process transactions on our Site.
  • Shipping Providers: To deliver your orders.
  • Legal Compliance: To comply with laws, regulations, or border security requirements in Canada and the U.S.

Appropriate safeguards are in place for any cross-border data sharing.

Your Rights

5.1 Canadian Privacy Rights

Under PIPEDA and BC PIPA, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal information (subject to legal and contractual obligations).
  • Opt out of marketing communications by following the unsubscribe instructions in our emails.

5.2 California and U.S. Privacy Rights (CCPA)

If you reside in California or the U.S., you have additional rights under the CCPA:

  • Right to Know: Request details about the personal data we collect.
  • Right to Delete: Request deletion of your personal data, subject to legal exceptions.
  • Right to Opt Out: Opt out of the sale of personal data (we do not sell personal data).
  • Non-Discrimination: You have the right to fair treatment regardless of whether you exercise your CCPA rights.

To exercise your rights, email us at [email protected].

Data Retention

We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, including complying with legal, tax, or accounting obligations.

Cross-Border Data Transfers

Your information may be stored and processed in Canada, the United States, or other countries. We ensure appropriate safeguards are in place to protect your personal data during cross-border transfers, in compliance with applicable laws.

Security of Your Information

We use industry-standard security measures, including SSL encryption, to protect your data. However, no method of transmission over the internet is completely secure. By using our Site, you acknowledge these risks.

Children’s Privacy

We do not knowingly collect personal information from children under 13 or individuals under the age of 18. If we learn we have collected such information, we will delete it promptly.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy periodically. Updates take effect immediately upon posting. We encourage you to review this page for the latest information.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hidden Door Gallery
Email: [email protected]

Phone: 604-314-7674

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Framing Guideline

Excellent:

  •  Frame is in excellent condition with no, or very minimal visible damage. 
  • No scratches, dents, or discoloration on the surface.

Good:

  • The frame is in very good condition with minimal signs of wear.
  • May have small, barely noticeable scratches or scuffs.

Fair:

  • The frame shows moderate signs of wear and use.
  • Scratches, scuffs, or minor dents may be visible on the frame.
  • The frame is functional but may benefit from minor touch-ups.

Worn:

  • The frame has significant signs of wear and aging.
  • Visible scratches, scuffs, dents, or fading are present.